Shipping policy

Thank you for shopping with us! We partner with reliable courier services to ensure your orders reach you safely and as quickly as possible. Please read our shipping guidelines below.

1. Shipping Zones & Coverage

We ship to thousands of pin codes across India.

2. Order Processing & Dispatch Timelines

Processing Time: All orders are processed within [e.g., 1 to 2 business days] (excluding Sundays and public holidays) after receiving your order confirmation email.
Dispatch Notification: You will receive another notification with tracking details once your order has shipped.

3. Shipping Charges

We believe in transparency. Shipping fees are calculated at checkout based on your order value and location:

Standard Shipping: [e.g., ₹99 for orders below ₹1,999 / Free shipping on all orders over ₹1,999].

4. Estimated Delivery Timelines

Once dispatched, the estimated delivery time depends on your location:

Metro Cities (Delhi, Mumbai, Bengaluru, Kolkata, etc.): [e.g., 2 to 4 business days].
Rest of India: [e.g., 4 to 7 business days].
Remote Regions (NE States, J&K, etc.): [e.g., 7 to 10 business days].

Please Note: Delivery timelines are estimates provided by our courier partners. Occasional delays may occur due to extreme weather, festive peaks, or local restrictions.

5. Order Tracking

Once your order is shipped, we will send you a tracking link via email and/or SMS. You can use this link to check the real-time status of your shipment through our courier partner's portal.

6. Damaged, Lost, or Wrong Shipments

We take utmost care in packaging, but if an issue arises:

Damaged in Transit: If you receive a package that is visibly damaged, tampered with, or leaking, please refuse the delivery if possible, or take clear photos/videos immediately. Contact us within [e.g., 48 hours] of delivery at [Email/Phone] along with the proof so we can arrange a replacement or refund.
Incorrect Items: If you receive the wrong product, keep it unused and in its original packaging, and notify us within [e.g., 48 hours] to initiate a free exchange.

7. Undelivered Shipments (RTO - Return to Origin)

If a shipment is returned to us by the courier due to an incorrect/incomplete address, or because the customer was unavailable after [e.g., 3 delivery attempts]:

Prepaid Orders: We will contact you to arrange re-delivery. Additional shipping fees may apply for a second attempt. If you wish to cancel, a refund will be issued minus the initial shipping costs.